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ECO-HOMES makes every effort to ensure that the product images and descriptions re as accurate as possible, however there might be some minor difference between product images on the website and the actual product. Such variations may come due to extra embellishments used during shots which may differ from the original product slightly.

ECO-HOMES provides all the details of each and every product accurately, customers are requested to review the product details before making any order.

Welcome to EcoHomes! This page outlines everything you need to know about ordering, delivery, returns, and support so your shopping experience remains seamless and transparent.

1. How To Order 

Placing an order on EcoHomes is easy:

• Browse our handcrafted collections and select your desired product.
• Click “Add to Cart” and proceed to checkout.
• Enter your delivery and payment information.
• You’ll receive an email confirmation once your order is placed.
  
  

Have a question before ordering? Reach out to us anytime at ceo@ecohomes.store or call 0300 1050521.

2. Product Disclaimer

At EcoHomes, we ensure that our product images and descriptions are as accurate as possible. However, minor differences may occur due to:

• Natural variations in handwoven materials.
• Lighting or styling used during photography.
  
  

These slight differences are a mark of authenticity and uniqueness in handmade items.

3. Returns & Exchanges

We offer exchanges within 7 days only under the following conditions:

• The item was received damaged, faulty, or defective.
• The delivered product is different from what you ordered.
• An item or accessory is missing from your package.

📌 Please notify us within 7 days of order date to be eligible for an exchange.

📩 Email: ceo@ecohomes.store
📞 Phone: 0300 1050521

Customers are responsible for return shipping charges.
Note: Discounted items are not eligible for exchange.

4. Order Cancellation

We do not offer refunds or money-back guarantees.

Your order may be cancelled by EcoHomes in the following cases:

• The item is out of stock.
• There is a pricing or product listing error.

• Incomplete or unverifiable customer details.  
  You may cancel your order within 12 hours of placement by contacting us via email or phone. Once the order is processed or dispatched, it cannot be cancelled.

5. Shipping Information

• We offer nationwide delivery across Pakistan.
• Delivery times typically range from 6–7 working days, depending on your location.
• Shipping charges will be displayed at checkout based on the destination

📦 We carefully package all items to ensure they reach you in perfect condition.

6. Customer Support

We are here to help with any inquiries, order issues, or feedback.

Contact Us:
📞 Phone: 0300 1050521
📩 Email: ceo@ecohomes.store

We aim to respond within 24 hours during working days.